I'm Maggie. I help franchises and growing businesses figure out what needs fixing—and get it done. Operations audits, team training, CRM, automation, and hands-on leadership, built around how your business actually works.
15+ years leading operations · Cincinnati & across the U.S.
Where do we start?
Need a clear look at your operation? Training your team can use? Systems that keep up with your growth? We can tackle a defined project, or I can stay involved as your Fractional VP of Operations.
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Franchise Operations & Fractional Leadership
Project or fractional leadership
Opening locations, supporting managers, and keeping projects moving takes someone who can connect the details. I help organize your operation, set priorities, and lead implementation—through a defined project or ongoing support as your Fractional VP of Operations.
What this can include
New-location readiness and rollout checklists
Manager routines, leadership meetings, and accountability
Operational priorities, project coordination, and performance reporting
A plan your team can execute, with someone keeping it moving.
One location runs smoothly. Another keeps calling you with the same problems. I look at how the work gets done, where your standards are getting lost, and what your managers need to follow through. We choose the locations and processes to review before we start.
What this can include
SOPs and day-to-day practices compared with your brand's operating standards
Onboarding, training, manager routines, and accountability
Customer experience, follow-up, CRM workflows, and team handoffs
A written findings summary: what's working, where the gaps are, and why they matter
A prioritized action plan with recommended owners and next steps, plus a walkthrough together
Know what to fix first. The review starts with your documents, workflows, and conversations with your team. Scope, timeline, and pricing are agreed upfront; hands-on implementation can be scoped after the audit.
I organize your leads, clarify the next step, and help your team follow through. That can mean cleaning up Zoho CRM, connecting email follow-up, or building an automation around a repetitive task—with people still in control of the decisions that matter.
What this can include
Zoho CRM setup, cleanup, and optimization
Email nurture and follow-up workflows
AI-assisted workflows, reporting, and handoffs
Your team knows where each lead stands and what happens next.
I turn your processes into training people can use: SOPs, onboarding, manager guides, quizzes, and LMS content. I also support Opus administration and rollout, including subcontract training deliverables for consultants and training providers.
What this can include
Operations manuals, SOPs, and role-based onboarding
Training modules, quizzes, and manager checklists
Opus administration, content organization, and rollout support
A team that can do the work without asking you every time.
Your website, inquiry form, and follow-up should work together. I help make your offer clear, build the pages and email sequences behind it, and organize the path from a first inquiry to a conversation with your team.
What this can include
Website design and conversion improvements
Landing pages, lead capture, and CRM connections
Email campaigns, nurture, and source tracking
A clearer path from first visit to a real conversation.
If the same task keeps bouncing between people, I help work out why and put a clearer process in place. For a law firm, that could be intake and follow-up. For a growing team, it might be the handoff between sales, operations, and billing.
What this can include
Client intake and customer-journey mapping
Clear ownership, handoffs, and escalation steps
Implementation support, documentation, and team guidance
Less chasing. Clearer ownership. More consistent execution.
I help organize the billing, records, payroll administration, and reporting that keep a business moving. For consultants and training providers, I can also coordinate project tasks, track reviews, and keep agreed deliverables moving toward completion.
What this can include
Accounts payable, receivable, and billing support
Payroll administration, records, and reporting
Project administration, review tracking, and delivery coordination
More visibility into the details, with clearer follow-through.
We'll agree on what needs doing before the work starts.
Tell me what's happening.
We talk about your team, your goals, and the work that keeps getting stuck. I want to understand how your business actually runs.
Pick a useful place to start.
We agree on an audit, a defined project, or ongoing fractional support—with clear deliverables, responsibilities, timing, and pricing.
Get the work into your team's hands.
I build, organize, and help roll out what we agreed on. Your team gets practical tools and clear instructions for using them.
Founder / Franchise & Business Consultant
I'm Maggie Stokien.
I started Develop U in 2023 to help business owners get the work off their plate and into a system their team can actually use. I work with franchises, independent businesses, law firms, and other consultants on the operations behind their growth.
That might mean auditing what is happening across locations, building training and SOPs, cleaning up Zoho, connecting your website to follow-up, or stepping in as your Fractional VP of Operations. I help work out what needs to change, then build it and help your team put it to use.
I bring 15+ years in operations, corporate training, and multi-location leadership, including VP-level responsibility. I'm based in Cincinnati and work remotely across the U.S. When you hire Develop U, you work directly with me.
Tell me what's getting in the way.
You don't need to have the solution figured out. Tell me a little about your business and what you need help with. I'll get back to you within two business days.
We agree on the locations, processes, and operating standards to review. I look through the materials you share and talk with your team about how the work actually gets done. You receive a written findings summary and a prioritized action plan, and we walk through what to tackle first. If you need help putting the changes in place, we can scope that work together.
What does franchise consulting include?
I help franchise teams with operations audits, location readiness, manager routines, training, SOPs, CRM, and customer follow-up. I can scope a specific project or provide ongoing fractional operations leadership.
Can you work alongside another consultant or training provider?
Yes. I provide subcontract support for agreed deliverables, including training content, SOPs, Opus administration, CRM workflows, and project coordination. We agree on responsibilities, client communication, and approvals before starting.
What is a Fractional VP of Operations?
An experienced operations leader who works with your business part-time, on an ongoing basis. I help set priorities, improve systems, support managers, and keep the work moving.
Can I hire you for just one project?
Yes. You can start with an operations audit, training build, Zoho cleanup, automation, website, or workflow improvement. We agree on the scope before we start.
Do you work outside Cincinnati?
Yes, I work remotely with businesses across the U.S. If you're local, we can discuss what in-person support would make sense.
Do you only work with franchises?
No. I also work with independent businesses, law firms, consultants, and training providers. If you need better processes, training, customer follow-up, or help running the business, we can talk about what would be useful.
How much does it cost?
It depends on the work and level of support. We'll discuss your needs and agree on the cost, deliverables, and timeline before anything starts.
What happens after I get in touch?
I'll review your message and reply within two business days. Then we can talk through what you need and whether a project or ongoing support is a good fit.
